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Frequently Asked Questions
Q. How long does it take before delivery and installation after I have
ordered my system?
A. Anywhere from one to three business days. If we have your system in stock
(we normally do) we typically will perform the install the next business day. In
some cases where equipment must be ordered, it may take up to three business
days before we can perform the installation. Each of our treatment systems are
custom built and delivery time may vary based on the individual requirement of
the system.
Q. How do you handle warranty issues and what is the warranty on your
water softeners and iron filters?
A. We offer a 1 –year “No questions asked” warranty on parts and labor. We
will come out to inspect your equipment, reset your timer, or replace defective
equipment at any time during the first year. Additionally, all valve bodies have
a 5 year manufacturer’s warranty, and tanks have a 10 year manufacturer’s
warranty.
Other “National Brand” companies advertise a Lifetime warranty, however,
there is a significant amount of fine print associated with such warranties.
They tell you at the beginning that it comes with a lifetime warranty, but what
they don't tell you is that the warranty only covers certain parts that hardly ever
go bad and the others are pro rated for 5 years and you pay 10% 1st year 20%
2nd year and so forth until the 5th year which is @ 50% of the replacement parts.
Q. Are your systems metered, on demand, water flow only or do they
regenerate by days only?
A. We carry both metered on-demand systems, and timer based systems. Each
works well in its appropriate application. The metered on demand, water flow
systems regenerate based on gallons used only so if you have more or less
people in the home they will keep up with the usage if you go on vacation they
will not regenerate because no water is being used. We also carry Timer based
systems that regenerate based on a preset number of days. Call us to discuss
your specific issues and we will be able to determine which system best serves
your needs.
Q. Can I use Potassium Chloride instead of salt with your Water Softeners?
A. Yes. This is typically a good option for customers who are on a sodium
restricted diet.
Q. What about flow rates, should I worry about water flow through these
water softeners?
A. We always think about flow rates. The important thing to remember is that
all of our systems are custom built and designed to fit your home. This custom
design is based on a number of factors to include square footage, number of
inhabitants, plumbing size, and other water demands a particular customer may
have. Water treatment is not a “One size fits All” industry, and your system
must be correctly sized.
Q. How much purified water will my reverse osmosis unit produce?
A. Our household reverse osmosis systems is a 5-stage system that can produce
50 gallons a day.
Q. How “pure” is the water from a reverse osmosis system?
A. Reverse osmosis will remove 90% of total dissolved solids from water, giving
you bottled water quality at your sink or outlet of your choice.
Q. What is the appropriate use of an Ultra Violet system?
A. Ultra Violet is a safe, clean, easy to maintain method of assuring that water
is free of active bacteria. It is a proven technology that has no significant
drawbacks. In some applications, its initial cost is a bit more than chlorination,
but because of its low operating cost, it quickly pays for itself. It is essentially
trouble-free. Most systems require only an annual change of lamp, like changing
a light bulb.
Q. Will UV change the taste or smell of my water?
A. UV is a physical disinfection process, no additives are required. It does not
change the taste or odor of the water. It simply provides safe reliable
disinfection.
Q. Do I need to Disinfect My Municipal Water Supply?
A. Municipal water supplies are required to meet State standards and nothing
more. You may wish to give yourself that added “peace of mind” and install a
UV sterilizer to protect against the possibility of drinking or using contaminated
water.
Q. I have red-brown staining in my home, what is causing this?
A. An iron problem is characterized by the red-brown staining of bathroom
fixtures and laundry. In well water, iron usually occurs in its ferrous state. The
water is clear when drawn but once exposed to air the iron changes into a ferric
(oxidized) state. The water turns red and forms insoluble “rust” particles.
Staining can be caused by as little as 0.3 milligrams per liter (mg/L). When
staining becomes visible you need to consider an Iron Removal System. Our iron
removal system is made with a backwashable system using a specific iron
removal media.
Q. I have blue-green staining in my home, what is causing this?
A. Acid water. Acidic water means your water has a pH balance of less than 7.0
and will actually eat away at your plumbing, as well as deteriorating copper pipe
= blue and green staining and galvanized pipe causing red staining from iron
leaching out of pipes. This problem is solved by using a pH neutralizing system,
which will raise the pH level and turn your water from acidic to alkaline saving
your homes expensive plumbing in the process. Our neutralizing system is made
with a backwash control valve using two neutralizing media’s. By using a
backwashable valve you will not only get the acid problem corrected but will also
gain the advantage of a filtration system.
Q. I have a rotten egg odor in my water, what is it?
A. Hydrogen sulfide gas (H2S) can occur naturally in any water well, and gives
the water a characteristic "rotten egg" taste or odor. We remove hydrogen
sulfide gas with a two-phase process. First we install a chlorine injection system
which will eliminate the sulfur bacteria and oxidize the sulfur into a filterable
state. Secondly we filter that water through a backwashable system to remove
the H2S.
Q. What is Chlorine Injection?
A. The system injects liquid chlorine directly into your water supply to resolve
bacterial contamination problems and to oxidize harmful elements found in
water such as iron, manganese, and hydrogen sulfide gas . We use a peristaltic
chemical feed pump and a 15 gallon solution storage tank. The pump is
connected to the injector and pumps a small amount of chlorine into the water
supply each time your well pump turns on. Either standard household bleach or
the more concentrated commercially available liquid chlorine solution can be
used as your chemical feed. You may want to reduce the chlorine from your
water that is added by this process by adding an automatic backwashing filter to
your design.
Q. Do I have to add the resin to my softener?
A. No, we supply you with the appropriate amount of resin. Our 8% cross link
resin should last 12 to 15 years unless there are high amounts of Iron and
Chlorine, which will reduce the life span of the resin. If you have high Iron or
Chlorine levels you will need to consider an independent filtration system to be
placed in front of your softener.
Q. Can I replace the resin once it goes bad?
A. Yes you can. However, we can replace the resin and give your system a
thorough inspection to determine if there any other maintenance issues that
may need to be addressed.
If you have any other questions you would like to ask a Treatment Professional,
Click Here.
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